Customer relationship management: Emerging concept, tools and applications
Sheth, Jagdish N, ed.
Customer relationship management: Emerging concept, tools and applications - New Delhi Tata McGraw-Hill 2002 - xv, 544 p.
658.812 S59C
Customer relationship management: Emerging concept, tools and applications - New Delhi Tata McGraw-Hill 2002 - xv, 544 p.
658.812 S59C
