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Application of total quality management to library and information services in digital scenario; A study through user`s setisfaction

Jena, Pushpanjali

Application of total quality management to library and information services in digital scenario; A study through user`s setisfaction - New Delhi Avon Publicatins 2013 - xiv, 442 p.

Dewey Class. No.: 025.1 J41A

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