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Customer relationship management: Emerging concept, tools and applications

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Language: English Publication details: New Delhi Tata McGraw-Hill 2002Description: xv, 544 pDDC classification:

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Holdings
Item type	Current library	Call number	Materials specified	Status	Date due	Barcode
Books	VIVEKANANDA LIBRARY IMSAR Library	658.812 S59C (Browse shelf(Opens below))		Available		205306
Books	VIVEKANANDA LIBRARY	658.812 S59C (Browse shelf(Opens below))		Available		259359

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Previous	658.812 S21T Total quality seruice: Principles, practices and implemention	658.812 S51M Managing customer value: One step at a time	658.812 S58C Customer satisfaction and loyality in Indian hospitality industry	658.812 S59C Customer relationship management: Emerging concept, tools and applications	658.812 S59C Customer relationship management	658.812 S59C Customer relationship management	658.812 S59C Customer relationship management	Next

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