00386nam a2200133Ia 4500008004100000040001700041041001200058082001600070100002000086245008500106250001200191260003800203300001100241230917s9999||||xx |||||||||||||| ||und||  e107871aMAIN  aEnglish  a658.82 G82C  aGreenberg, Paul 0aCRM at the speed of light: Capturing and keeping customers in internet real time  a2nd ed.  aNew DelhibTata McGraw-Hillc2004  a480 p.