00366nam a2200133Ia 4500008004100000040001700041041001200058082001800070100002200088245006500110250001200175260003300187300001200220230917s9999||||xx |||||||||||||| ||und||  e102858aMAIN  aEnglish  a658.812 V559C  aVenkata, Ramana V 0aCustomer relationship management: a key to corporate success  a1st ed.  aNew DelhibExcel booksc2003  a368p p.