00310nam a2200121Ia 4500008004100000040001700041041001200058082001800070100001500088245003800103260003500141300001200176230917s9999||||xx |||||||||||||| ||und||  e148438aMAIN  aEnglish  a658.812 P345C  aPeelen, Ed 0aCustomber relationship management  aDelhibPearson Educationc2005  a433p p.