00373nam a2200157Ia 4500 230917s9999||||xx |||||||||||||| ||und|| 174163 MAIN English 658.812 S59M(3) Smith, Ian Meeting customer needs 3rd ed. New Delhi Elsevier 2008 ix, 218 p. BK 0 0 0 658_812000000000000_S59M3 0 254380 MAIN MAIN IHTM 2010-12-20 0 658.812 S59M(3) 279340 2023-09-17 21:37:40 2023-09-17 BK 0 0 0 658_812000000000000_S59M3 0 254381 MAIN MAIN IHTM 2010-12-20 0 658.812 S59M(3) 279341 2023-09-17 21:37:40 2023-09-17 BK 153761 153761