00338nam a2200121Ia 4500008004100000040001700041041001200058082001600070100002600086245005300112250001200165260003900177230917s9999||||xx |||||||||||||| ||und||  e157523aMAIN  aEnglish  a658.8 L944S  aLovelock, Christopher 0aServices marketing: People, technology, strategy  a6th ed.  aNew DelhibPearson Educationc2010