TY - BOOK AU - Smith, Richard, ed, TI - Effective change manager's handbook: Essentail guidance to the change management body of knowledge U1 - 658.406 S64E PY - 2017/// CY - London PB - Kogan Page N1 - 2113 11/09/2015 HBD15/6497 21/09/2015 Main Budget ER -