@book{18180,
	author = {Lovelock, Christopher},
	title = {Services marketing: People, technology, strategy},
	publisher = {Pearson India},
	year = {2016},
	address = {Noida},
	edition = {7th ed.},
	note = {2282 10/02/2016 HBD15/1801 14/03/2016 Main Budget}
}