@book{19571,
	author = {Wirtz, Jochen},
	title = {Services marketing: People techonology strategy},
	publisher = {World Scientific Publishing},
	year = {2016},
	address = {New Jersey},
	edition = {8th ed.},
	note = {2427 17/10/2016 APD16/1042033 25/10/2016 Main Budget}
}