Wirtz, Jochen <br/><br/>
Services marketing: People techonology strategy 

 - 8th ed. 
 - New Jersey  World Scientific Publishing  2016 
 - xvii, 783 p. 
<br/><br/> 2427 17/10/2016 APD16/1042033 25/10/2016 Main Budget 
<br/><br/><label>ISBN: </label> RS1695 
<br/><br/><label>Dewey Class. No.: </label>658.8 L944S(8)