Peppers, Don <br/><br/>
Managing customer experience and relationships: A strategic framework 

 - 3rd ed. 
 - Hoboken  John Wiley  2017 
 - xiii, 600 p. 
<br/><br/> 2533 10/01/2017 APD17/1046705 13/01/2017 IMSAR (Dev. & Research) 
<br/><br/><label>ISBN: </label> USD94.95 
<br/><br/><label>Dewey Class. No.: </label>658.812 P396M(3)