Hayes, John Theory and practice of change management - 4th ed. - New York Palgrave Macmillan 2015 - xxiv, 521 p. 2559 13/01/2017 HBD17/6810 31/01/2017 IMSAR (Dev. & Research) ISBN: RS1199 Dewey Class. No.: 658.406 H326T(4)