Buttle, Francis <br/><br/>
Customer relationship management: Concepts and technologies. 

 - 3rd ed. 
 - London  Roultedge  2015 
 - xxvi, 400 p. 
<br/><br/> 2661 09/03/2017 PBA17/1997 21/03/2017 IMSAR (Dev. & Research) 
<br/><br/><label>ISBN: </label> GBP130 
<br/><br/><label>Dewey Class. No.: </label>658.812 B983C(3)