TY  - BOOK
AU  - Buttle, Francis
TI  - Customer relationship management: Concepts and technologies
U1  - 658.812 B983C(3) 
PY  - 2015///
CY  - London
PB  - Roultedge
N1  - 2661 09/03/2017 PBA17/1997 21/03/2017 IMSAR (Dev. & Research)
ER  -