Jauhari, Vinnie Services marketing: Text and cases - 2nd ed. - New Delhi Oxford Univerdity Press 2017 - xx, 578 p. 4084 29/09/2021 HBD21/8863 11/10/2021 IHTM (SFS) ISBN: RS 1000.00 Dewey Class. No.: 658.8 J322S(2)