Raddy, B Rathan Knowledge management: Tools for business development - 2nd ed. - Mumbai Himalaya Publlishing House 2017 - v. p. 2912 03/11/2017 HBD17/7087 07/11/2017 IMSAR (Dev. & Research) ISBN: RS1250 Dewey Class. No.: 658.4038 R249K(2)