TY  - BOOK
AU  - Zeithaml, Valarie A
TI  - Service marketing: Integrating customer focus across the firm
U1  - 658.8 Z37S(6) 
PY  - 2017///
CY  - Chennai
PB  - McGraw-Hill Education (India)
N1  - 3006 17/01/2018 HBD18/7294 28/02/2018 IHTM (SFS)
ER  -