@book{26963,
	author = {Shortle, John F},
	title = {Fundamentals of queuing theory},
	publisher = {John Wiley},
	year = {2018},
	address = {Hoboken},
	edition = {5th ed.},
	note = {3141 29/05/2018 APD18/1077929 15/06/2018 Main Budget}
}