TY  - BOOK
AU  - Jeston, John
TI  - Business process management: Practical guidelines to successful implementations
U1  - 658.4 J499B(4) 
PY  - 2018///
CY  - Oxon
PB  - Roultedge
N1  - 4112 11/10/2021 APD21/1128466 11/10/2021 IMSAR (Dev. & Research)
ER  -