TY  - BOOK
AU  - Mishra, R K
TI  - Enchanting accountability in public service delivery through citizens' charters: The Indian experience
U1  - 351.54 M687E 
PY  - 2015///
CY  - New Delhi
PB  - Academic Foundation
N1  - 3230 07/08/2018 APD18/1081601 24/08/2018 Main Budget
ER  -