TY  - BOOK
AU  - Daniel Lafrenière
TI  - Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships
SN  - 9780429328091
PY  - 2020///
PB  - Productivity Press
KW  - Business & Management
UR  - http://www.taylorfrancis.com/books/9780429328091
ER  -