TY  - BOOK
AU  - Raines, Susan
TI  - Conflict management for managers: Resolving workplace, client and policy disputes
U1  - 658.4053 R135C 
PY  - 2013///
CY  - Chichester
PB  - John Wiley
N1  - 4195 20/11/2013 37101 27/11/2013 Main Budget
ER  -