Gordon, Ian H <br/><br/>
Managing the new customer relationship: Strategies to engage the social customer and build lasting value 

 - Mississauga  John Wiley  2013 
 - xv, 327 p. 
<br/><br/> 4195 20/11/2013 37222 13/12/2013 Main Budget 
<br/><br/><label>ISBN: </label> USD39.95 
<br/><br/><label>Dewey Class. No.: </label>658.812 G655M