TY  - GEN
AU  - Berners, Philip 
AU  - 
AU  - 
TI  - Practical guide to achieving customer satisfaction in events and hotels
SN  - 9780367723859
U1  - 647.94068 
PY  - 2023///
CY  - Oxon
PB  - Routledge
KW  - Hospitality Industry
KW  - Hotel Management
ER  -