@book{8923,
	author = {Shortle, John F},
	title = {Fundamentals of queueing theory},
	publisher = {John Wiley},
	year = {2018},
	address = {Hoboken},
	edition = {5th ed.},
	note = {5066 03/03/2023 APD23/1150892 16/03/2023 Main Budget}
}