TY  - BOOK
AU  - Greatbatch, David
TI  - Using conversation analysis for business and management students
U1  - 302.346 G798U 
PY  - 2018///
CY  - London
PB  - Sage Publications
N1  - 3913 26/12/2019 HBD20/8170 21/01/2020 IHTM (SFS)
ER  -