00353nam a2200121Ia 4500008004100000040001600041041001200057082001700069100002600086245007700112260002700189300001500216230917s9999||||xx |||||||||||||| ||und||  e27580aMAIN  aEnglish  a301.16 M542A  aMargerison, Charles J 0aArt of effective communication: Conversation control skills for managers  aNew DelhibExcelc1996  axi, 206 p.