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61.
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Do the right thing: How dedicated employees create loyal customers and Large profits by Language: English
Publication details: New Delhi Pearson Prentice Hall 2009
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.812 P235D.

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62.
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Managing customers as investments: The strategic value of customers in the long run by Language: English
Publication details: New Delhi Pearson Prentice Hall 2008
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.812 G959M.

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