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1.
Kaizen strategies for customer care by Language: English
Publication details: London Pitman 2000
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.834 C162K.

2.
Kaizen strategies for winning through people: How to create a human resources program for competitiveness & profitability by Language: English
Publication details: London Pitman 1996
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.834 C162K.

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