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1.
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Tips for customer satisfaction by Language: English
Publication details: New Delhi Beacon Press 1997
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.834 S73T.

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2.
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The millenium: business quiz book by Language: English
Publication details: New Delhi Response Books 2001
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658 S71M.

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Quality in business: 76 mantras for managers by
Edition: 1st ed.
Language: English
Publication details: New Delhi Response books 2003
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.562 S73Q.

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4.
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Millennium business QUIZ book by Language: English
Publication details: New Delhi Response Books 2001
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658 S71M.

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Lesson's in six sigma: 72 must know truths for managers by Language: English
Publication details: New Delhi Response Books 2004
Availability: Items available for loan: VIVEKANANDA LIBRARY (1)Call number: 658.562 S71L.

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6.
Building a Lean Service Enterprise by
Publication details: Productivity Press 2016
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