000 00418nam a2200157Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e102300
_aMAIN
041 _aEnglish
082 _a658.812 -R141C
100 _aRamana , V Venkata
245 0 _aCustomer relationship management: a key to corporate success
250 _a1st ed.
260 _aNew Delhi
_bExcel books
_c2003
300 _a368p p.
942 _cBK
999 _c110458
_d110458