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008 230917s9999||||xx |||||||||||||| ||und||
040 _e251596
_aMAIN
041 _aEnglish
082 _a658.834 C162K
100 _aCane, Sheila
245 0 _aKaizen strategies for customer care
260 _aLondon
_bPitman
_c2000
300 _a239 p.
942 _cBK
999 _c112563
_d112563