| 000 | 00418nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e85533 _aMAIN |
||
| 041 | _aEnglish | ||
| 082 | _a658.8 H615E | ||
| 100 | _aHoffman, K Douglas | ||
| 245 | 0 | _aEssentials of services marketing: Concepts, strategies and cases | |
| 250 | _a2nd ed. | ||
| 260 |
_aSingapore _bDryden Press _c2002 |
||
| 300 | _a569 p. | ||
| 942 | _cBK | ||
| 999 |
_c115221 _d115221 |
||