000			00424nam a2200157Ia 4500
008			230917s9999||||xx |||||||||||||| ||und||
040			_e85671 _aMAIN
041			_aEnglish
082			_a658.8 Z37S
100			_aZeithaml, Valarie A
245		0	_aServices marketing: Integrating customer focus across the firm
250			_a3rd ed.
260			_aNew Delhi _bTata McGraw-Hill _c2003
300			_axx, 668 p.
942			_cBK
999			_c115295 _d115295