| 000 | 00383nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e102670 _aMAIN |
||
| 041 | _aEnglish | ||
| 082 | _a658.83 H55H | ||
| 100 | _aHill, Nigel | ||
| 245 | 0 | _aHandbook for measuring customer satisfaction and loyality | |
| 260 |
_aNew Delhi _bInfinity Books _c2003 |
||
| 300 | _a290 p. | ||
| 942 | _cBK | ||
| 999 |
_c117230 _d117230 |
||