000 00392nam a2200157Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e102042
_aMAIN
041 _aEnglish
082 _a658.8 - G422S
100 _aGilmore, Audrey
245 0 _aServices , marketing and management
250 _a1st ed.
260 _aNew Delhi
_bResponse books
_c2003
300 _a215p p.
942 _cBK
999 _c117890
_d117890