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| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e101976 _aMAIN |
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| 041 | _aEnglish | ||
| 082 | _a658.8 -C626S | ||
| 100 | _aClow, Kenneth.E | ||
| 245 | 0 | _aServices marketing operation, management and strategy | |
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bBizantra _c2003 |
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| 942 | _cBK | ||
| 999 |
_c118022 _d118022 |
||