000			00436nam a2200157Ia 4500
008			230917s9999||||xx |||||||||||||| ||und||
040			_e107871 _aMAIN
041			_aEnglish
082			_a658.82 G82C
100			_aGreenberg, Paul
245		0	_aCRM at the speed of light: Capturing and keeping customers in internet real time
250			_a2nd ed.
260			_aNew Delhi _bTata McGraw-Hill _c2004
300			_a480 p.
942			_cBK
999			_c119836 _d119836