000 00382nam a2200145Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e108328
_aMAIN
041 _aEnglish
082 _a658.812 B934H
100 _aBurnett, Ken
245 4 _aThe hand book of key customer relationship management
260 _aDelhi
_bPearson Education
_c2001
300 _a401p p.
942 _cBK
999 _c120462
_d120462