000 00386nam a2200145Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e118919
_aMAIN
041 _aEnglish
082 _a658.812 M311M
100 _aNargundkar, Rajendra
245 0 _aManaging customer relatioships in service industries
260 _aNew Delhi
_bExcel Books
_c2005
300 _a266 p.
942 _cBK
999 _c129543
_d129543