000 00402nam a2200145Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e127293
_aMAIN
041 _aEnglish
082 _a658.562 H366C
100 _aHeizer, Jay H
245 0 _aCases in total quality management: manufacturing and services
260 _aAustralia
_bThomson South - Western
_c1998
300 _a238p. p.
942 _cBK
999 _c136728
_d136728