000 00343nam a2200145Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e140938
_aMAIN
041 _aEnglish
082 _a658.8 R197S
100 _aShankar, Ravi
245 0 _aServices marketing
260 _aNew Delhi
_bExcel Books
_c2002
300 _a656 p.
942 _cBK
999 _c139055
_d139055