000			00363nam a2200145Ia 4500
008			230917s9999||||xx |||||||||||||| ||und||
040			_e139041 _aMAIN
041			_aEnglish
082			_a658-812 C266C
100			_aICFAI
245		0	_aCase studies in customer relationship management
260			_aHyderabad _bICFAI _c2005
300			_a122p. p.
942			_cBK
999			_c139775 _d139775