000 00392nam a2200157Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e139032
_aMAIN
041 _aEnglish
082 _a658.812 S59C
100 _aShainesh,G
245 0 _aCustomer relationship managment a strategic perspectie
250 _aDelhi ed.
260 _aMacmillan
_c2006
300 _a198p. p.
942 _cBK
999 _c140436
_d140436