000 00343nam a2200145Ia 4500
008 230917s9999||||xx |||||||||||||| ||und||
040 _e160435
_aMAIN
041 _aEnglish
082 _a658.812 D983C
100 _aDyche, Jill
245 0 _aCRM handbook
260 _aNew Delhi
_bPearson Education
_c2009
300 _a331 p.
942 _cBK
999 _c145557
_d145557