| 000 | 00361nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e146645 _aMAIN |
||
| 041 | _aEnglish | ||
| 082 | _a658.812 D72U | ||
| 100 | _aDoole, Isobel | ||
| 245 | 0 | _aUnderstanding and managing customers | |
| 260 |
_aHarlow _bPrentice-Hall _c2005 |
||
| 300 | _a339 p. | ||
| 942 | _cBK | ||
| 999 |
_c152919 _d152919 |
||