| 000 | 00413nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 230917s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_e157342 _aMAIN |
||
| 041 | _aEnglish | ||
| 082 | _a658 J647S | ||
| 100 | _aJohnston, Robert | ||
| 245 | 0 | _aService operations Management: Improving service delivery | |
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bPearson Education _c2005 |
||
| 300 | _a516 p. | ||
| 942 | _cBK | ||
| 999 |
_c153275 _d153275 |
||