000 00347nam a2200145Ia 4500
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040 _e213965
_aMAIN
041 _aEnglish
082 _a658.8 P345C
100 _aPeelen, Ed
245 0 _aCustomer relations management
260 _aNew Delhi
_bPearson
_c2009
300 _a433 p.
942 _cBK
999 _c172902
_d172902